How can we help?
Please check the questions below first. If that does not solve it, send us a request.
Frequently asked questions
- What happens if I do not choose?
- If you make no choice in the period, you are treated as choosing redemption as a lump sum.
- When do I receive redemption?
- It starts once SGNX is listed and Sygnix has at least 1,000 active users, planned for February 2027. Even if the conditions are not met, payment will be made by April 2027.
- I did not receive a member code.
- Please send a request below under member questions.
- Someone from the team sent me a DM.
- The team never sends the first DM. Any DM offering help with redemption or SGNX distribution is a scam.
- How do I check a channel is official?
- Paste its address into the channel verification page.